KLINK — Unified CX platform
klink.cloud brings all your customer channels — calls, WhatsApp, Facebook Messenger, Telegram, email and live chat — into a single inbox. Available in Morocco through SIPTRUNK.MA: your existing Moroccan numbers connect directly via BYOC (Bring Your Own Carrier) on our SIP trunk, without changing numbers.
All your customer relations, one screen
Unified inbox
Calls, WhatsApp, Messenger, Telegram, email and live chat in one dashboard — no more app-hopping.
Hardware-free telephony
Make, receive and manage all your calls from the browser. International virtual numbers or your own Moroccan numbers via BYOC.
AI agent
An AI conversational agent qualifies, answers and routes requests 24/7 across your channels, with smooth handover to your teams.
Workflow automation
Case assignment, follow-ups, notifications: automate every step with drag-and-drop, no code.
Real-time analytics
Live call volumes, agent activity, SLAs, first-response time, sentiment and CSAT — everything measured, channel by channel.
360° customer profile
Every interaction, on every channel, tied to a single customer profile — with tags, custom fields and full history (CX Log).
The SIPTRUNK.MA advantage: we connect your Moroccan numbers (landlines and DIDs) directly to KLINK through our secure SIP trunk — local voice quality, local rates, and integration with the rest of your ecosystem (CloudUCM, Softphone.Pro, AI agents).
Who is it for?
Customer service
Centralise requests from every channel with SLAs and resolution tracking.
Sales teams
Outbound calls, WhatsApp follow-ups and full history for every prospect.
E-commerce
Shopify, Gmail and social media integrations to track orders and customers.
Contact centres
Queues, real-time supervision and scaling without hardware.
Switch to unified customer relations
Personalised demo with your numbers and channels. Deployment, SIP trunk connection and support by SIPTRUNK.MA.
